Privacy Policy – Indie Travel
Indie Travel (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, submit a booking inquiry, or use our Labuan Bajo boat trip and Komodo island tour services.
This policy is prepared in accordance with applicable laws in the Republic of Indonesia, including Law No. 27 of 2022 on Personal Data Protection (UU PDP).
Information We Collect
We may collect the following categories of personal data:
Personal Identification Information
- Full name
- Email address
- Phone number / WhatsApp number
- Country of residence
Travel & Booking Information
- Preferred travel dates
- Number of guests
- Type of trip (Open Trip / Private Charter)
- Boat category preference
- Special requests or notes
Technical Data
- IP address
- Browser type
- Device information
- Cookies and analytics data
We only collect information that is necessary to provide and improve our sailing and charter services.
How We Use Your Information
Your personal data may be used to:
- Respond to booking inquiries
- Provide sailing proposals and confirmations
- Process reservations and payments
- Communicate important travel updates
- Improve website performance
- Fulfill legal and regulatory requirements
We do not sell or trade your personal data.
Legal Basis for Processing
We process your personal data based on:
- Your consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
Data Sharing & Third Parties
Your data may be shared only when necessary with:
- Boat operators and crew
- Payment service providers
- Government authorities (if required by law)
- Website hosting and IT providers
All partners are required to maintain data confidentiality.
Data Retention
We retain personal data only as long as necessary to:
- Deliver our services
- Comply with financial regulations
- Resolve disputes
- Maintain business records
After this period, data will be securely deleted or anonymized.
Data Security
We implement reasonable technical and organizational safeguards to protect your personal information. However, no online transmission can be guaranteed to be completely secure.
Cookies & Analytics
Our website may use cookies to enhance user experience and analyze traffic. You may disable cookies in your browser settings at any time.
Your Rights
Under Indonesian Personal Data Protection Law, you have the right to:
- Access your data
- Request correction
- Request deletion
- Withdraw consent
- Request limitation of processing
To exercise these rights, please contact us.
International Data Transfers
As we serve international travelers, your information may be processed outside Indonesia in accordance with applicable data protection standards.
Contact Us
For any privacy-related inquiries, please contact:
Indie Travel
Labuan Bajo, Indonesia
Email: indietravel52@gmail.com
WhatsApp: 081395511108